Ricky Kej: Grammy Successful Composer Blasts Air India, Once more: Horrible Airline

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Ricky Kej: Grammy Successful Composer Blasts Air India, Once more: Horrible Airline

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New Delhi:

Indian-American composer Ricky Kej has but once more publicly blasted Air India after he needed to allegedly await practically an hour over the cost of his extra baggage on the airport. Taking to his official X account right this moment, Mr Kej, a three-time Grammy winner, detailed two incidents with Air India, which apparently was the fifth time in a 12 months that he confronted a problem with the airline.

“I’m sure a number of individuals will troll me, asking me why I hold doing this to myself.. journey by way of such a horrible airline, however I’ll repeatedly give them probabilities and criticize them for errors, until they enhance,” he posted on X.

Air India responded to his publish, saying it “sincerely regrets the inconvenience skilled” throughout his journey.

First Incident

Narrating the primary incident, which he stated befell when he was flying from Delhi to Bengaluru on September 14, Ricky Kej wrote, “I reached the Air India check-in line on the Delhi Airport. Was flying enterprise class. As at all times the girl on the counter was distracted, needed to get her consideration.”

“I had not slept for two days and was travelling straight after performing a live performance on the ITC Maurya. My bag was chubby by 6 kgs, I instantly provided to pay, as I at all times do. They instructed me I wanted to go to a counter which was fairly a stroll away simply to pay. I requested them to carry the wi-fi cost machine to the check-in counter like all the opposite airways do (I routinely pay for extra baggage as a result of nature of my occupation),” the 43-year-old stated.

“They refused (Devika, Ravi Kumar, Mukeeta and Neha). So I walked to the counter they directed me to. The individual at that counter (Sunil) refused to even look in my path and rudely stated he was busy – both I may wait there for some time or he directed me to their ticketing counter which is on the different finish of the terminal. I refused each choices and went again to the check-in counter,” he alleged.

Mr Kej stated they instructed him that there was “nothing they may do” and made a name to Sunil and instructed him to simply accept his cost.

“I made the stroll again to Sunil (for a second time). I provided to pay by UPI. I didn’t have any bank cards or money. He flatly refused UPI (Surprising for an Indian model). He stated UPI is ineffective and Air India doesn’t settle for it,” he wrote additional.

“I protested.. instructed him that I’ve UPI connected with a number of banks and may make sure the cost goes by way of, he refused to speak to me additional. I went again to the check-in counter. They instructed me there was nothing they may do and provided to cancel my ticket as an alternative!! They refused to offer me any particulars on a refund and gave me again my suitcase. Then I argued with them – instructed them I’m sleep disadvantaged, I have to be on the flight…,” he added.

“Lastly after 50 minutes of this ordeal, and virtually lacking my flight, on my insistence, Devika referred to as Sunil.. he lastly agreed to return to the check-in counter (the place I used to be) with the wi-fi machine and accepted the UPI cost which went by way of effortlessly in a number of seconds. I left for safety examine and boarded the flight,” he stated.

The classical musician stated he personally feels it is a “systemic situation” with Air India the place they “simply don’t care” about their loyal clients.

“I’ve named all of the offensive workers, and would love to know the way Air India offers with this situation I had. I ought to have by no means gone by way of that 50-minute ordeal after they may have settled the cost inside seconds. It is a clear case of the airline bullying a buyer,” he stated.

Second Incident

Describing the second incident, Ricky Kej stated he was flying from Mumbai to San Francisco on an Air India flight on September 20 when one of many attendants repeatedly turned off a blue mild (name for service) turned on by passengers.

“I used to be flying economic system, a direct flight from Mumbai to San Francisco. Virtually a 17-hour flight. I wish to take walks on the airplane each 3 hours. Throughout one among my walks, I used to be standing in the back of the airplane. In deep animated dialog have been 2 feminine flight attendants and one other girl in a pajama and t-shirt (I assume she was a flight attendant on a break, she was accessing the stowed away containers and cabinets.. even serving to passengers who walked to her.. giving them water, and so on),” he wrote on X.

“A blue mild was switched on by one of many passengers. One of many flight attendants noticed the indicator, and really nonchalantly (whereas being seated on a makeshift chair constructed from trays) reached as much as the touchscreen and turned off the blue mild whereas not skipping a beat within the dialog. I used to be appalled however didn’t say something,” he added.

“Then as anticipated, after a couple of minutes, the blue mild was switched on once more by the identical passenger. Like clockwork, the identical flight attendant turned off the sunshine by way of the contact display screen. I used to be now shocked that every one three flight attendants have been completely high-quality with this response and behavior,” the music composer stated.

Mr Kej stated the blue mild was then switched on once more by the identical passenger for the third time.

“This time I didn’t maintain again. I instructed the flight attendant what she already knew, that the identical passenger had referred to as her for a 3rd time.. so perhaps she may take a break from her dialog. She made an enormous face, an under-the-breath comment, and went to examine on the passenger. I couldn’t get the title of the flight attendant, as a result of she was the one one not sporting a badge,” he added.

This reveals the whole “apathy” that Air India has for patrons and it’s a “systemic situation” which will take years to handle, he stated.

“I’ll proceed to fly Air India although, and I’m sure you will notice extra such tales. Hopefully lesser in frequency. My finest needs to Air India. I actually, from the guts, hope they succeed. All of us really want them to,” he added.

In one other publish, Mr Kej additionally stated he’s “not giving up” on Air India or calling for any “boycott”.

“I’m going to proceed flying the airline except it turns on the market are main issues of safety. I might be a loyal buyer and fly them, and criticize them when wanted. At the same time as I kind this tweet, I’m on the Bagdogra Airport ready to board an Air India flight to New Delhi,” he stated.

Air India’s Response

Air India responded to his publish, saying it “sincerely regrets the inconvenience skilled” throughout his journey.

“We’re completely investigating the problem and can take applicable motion. Thanks for bringing this to our consideration,” the airline stated.

Final month, he slammed Air India for downgrading him from enterprise class and refusing to supply a refund.

Mr Kej shared his irritating expertise on X, stating that he had booked and paid for a enterprise class ticket from Mumbai to Bengaluru, solely to be told on the departure gate that he had been downgraded.

“Wow.. third time that is taking place to me in a single 12 months. I booked and paid for a business-class ticket on Air India from Mumbai to Bengaluru. After I attain the departure gate, the workers rudely tells me that I’ve been downgraded (for no cause) and so they can’t give me a refund. What’s up with Air India?” he had written in his publish.

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