Ricky Kej: Grammy Profitable Composer Blasts Air India, Once more: Horrible Airline

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Ricky Kej: Grammy Profitable Composer Blasts Air India, Once more: Horrible Airline

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New Delhi:

Indian-American composer Ricky Kej has but once more publicly blasted Air India after he needed to allegedly look ahead to practically an hour over the cost of his extra baggage on the airport. Taking to his official X account right now, Mr Kej, a three-time Grammy winner, detailed two incidents with Air India, which apparently was the fifth time in a yr that he confronted a difficulty with the airline.

“I’m sure just a few folks will troll me, asking me why I preserve doing this to myself.. journey by means of such a horrible airline, however I’ll constantly give them probabilities and criticize them for errors, until they enhance,” he posted on X.

Air India responded to his publish, saying it “sincerely regrets the inconvenience skilled” throughout his journey.

First Incident

Narrating the primary incident, which he mentioned passed off when he was flying from Delhi to Bengaluru on September 14, Ricky Kej wrote, “I reached the Air India check-in line on the Delhi Airport. Was flying enterprise class. As at all times the woman on the counter was distracted, needed to get her consideration.”

“I had not slept for two days and was travelling straight after performing a live performance on the ITC Maurya. My bag was chubby by 6 kgs, I instantly provided to pay, as I at all times do. They informed me I wanted to go to a counter which was fairly a stroll away simply to pay. I requested them to carry the wi-fi cost machine to the check-in counter like all the opposite airways do (I routinely pay for extra baggage as a result of nature of my career),” the 43-year-old mentioned.

“They refused (Devika, Ravi Kumar, Mukeeta and Neha). So I walked to the counter they directed me to. The particular person at that counter (Sunil) refused to even look in my path and rudely mentioned he was busy – both I may wait there for some time or he directed me to their ticketing counter which is on the different finish of the terminal. I refused each choices and went again to the check-in counter,” he alleged.

Mr Kej mentioned they informed him that there was “nothing they might do” and made a name to Sunil and informed him to just accept his cost.

“I made the stroll again to Sunil (for a second time). I provided to pay by UPI. I didn’t have any bank cards or money. He flatly refused UPI (Stunning for an Indian model). He mentioned UPI is ineffective and Air India doesn’t settle for it,” he wrote additional.

“I protested.. informed him that I’ve UPI connected with a number of banks and might make sure the cost goes by means of, he refused to speak to me additional. I went again to the check-in counter. They informed me there was nothing they might do and provided to cancel my ticket as an alternative!! They refused to offer me any particulars on a refund and gave me again my suitcase. Then I argued with them – informed them I’m sleep disadvantaged, I should be on the flight…,” he added.

“Lastly after 50 minutes of this ordeal, and nearly lacking my flight, on my insistence, Devika referred to as Sunil.. he lastly agreed to return to the check-in counter (the place I used to be) with the wi-fi machine and accepted the UPI cost which went by means of effortlessly in just a few seconds. I left for safety examine and boarded the flight,” he mentioned.

The classical musician mentioned he personally feels this can be a “systemic situation” with Air India the place they “simply don’t care” about their loyal clients.

“I’ve named all of the offensive employees, and would love to understand how Air India offers with this situation I had. I ought to have by no means gone by means of that 50-minute ordeal once they may have settled the cost inside seconds. This can be a clear case of the airline bullying a buyer,” he mentioned.

Second Incident

Describing the second incident, Ricky Kej mentioned he was flying from Mumbai to San Francisco on an Air India flight on September 20 when one of many attendants constantly turned off a blue mild (name for service) turned on by passengers.

“I used to be flying financial system, a direct flight from Mumbai to San Francisco. Virtually a 17-hour flight. I wish to take walks on the airplane each 3 hours. Throughout considered one of my walks, I used to be standing in the back of the airplane. In deep animated dialog have been 2 feminine flight attendants and one other girl in a pajama and t-shirt (I assume she was a flight attendant on a break, she was accessing the stowed away containers and cabinets.. even serving to passengers who walked to her.. giving them water, and so forth),” he wrote on X.

“A blue mild was switched on by one of many passengers. One of many flight attendants noticed the indicator, and really nonchalantly (whereas being seated on a makeshift chair constructed from trays) reached as much as the touchscreen and turned off the blue mild whereas not skipping a beat within the dialog. I used to be appalled however didn’t say something,” he added.

“Then as anticipated, after a couple of minutes, the blue mild was switched on once more by the identical passenger. Like clockwork, the identical flight attendant turned off the sunshine by means of the contact display screen. I used to be now shocked that each one three flight attendants have been completely effective with this response and behavior,” the music composer mentioned.

Mr Kej mentioned the blue mild was then switched on once more by the identical passenger for the third time.

“This time I didn’t maintain again. I informed the flight attendant what she already knew, that the identical passenger had referred to as her for a 3rd time.. so possibly she may take a break from her dialog. She made an enormous face, an under-the-breath comment, and went to examine on the passenger. I couldn’t get the title of the flight attendant, as a result of she was the one one not sporting a badge,” he added.

This exhibits the entire “apathy” that Air India has for purchasers and it’s a “systemic situation” which will take years to handle, he mentioned.

“I’ll proceed to fly Air India although, and I’m sure you will notice extra such tales. Hopefully lesser in frequency. My greatest needs to Air India. I actually, from the center, hope they succeed. All of us really want them to,” he added.

Air India’s Response

Air India responded to his publish, saying it “sincerely regrets the inconvenience skilled” throughout his journey.

“We’re totally investigating the difficulty and can take applicable motion. Thanks for bringing this to our consideration,” the airline mentioned.

Final month, he slammed Air India for downgrading him from enterprise class and refusing to supply a refund.

Mr Kej shared his irritating expertise on X, stating that he had booked and paid for a enterprise class ticket from Mumbai to Bengaluru, solely to learn on the departure gate that he had been downgraded.

“Wow.. third time that is taking place to me in a single yr. I booked and paid for a business-class ticket on Air India from Mumbai to Bengaluru. Once I attain the departure gate, the employees rudely tells me that I’ve been downgraded (for no motive) they usually can not give me a refund. What’s up with Air India?” he had written in his publish.

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